How To Set Up Email Alerts

Zencam cameras can send you email alerts to notify you when motion detection occurs. Email alerts can come directly to your email app on your mobile device or can also, be viewed on a computer.

Email alerts can be a great way to keep an email record of all your motion detection activity, instead of the app. However, keep in mind that email alerts can be set up and used at the same time as having push notifications active.

It is important to note that, even though you can use the same email address as both the sender and receiver, it is highly recommended that you create a brand-new email (preferably a Gmail) account to use and configure for email alerts. This will not mean that you must use and log into two separate emails, because you can forward all emails from the dedicated email alert account to your main account.

The benefit of doing this is twofold. One, because setting up a new account means you can set up email alerts without having to adjust or modify any of the security settings on your primary account and can work without a hitch. Two, because it will prevent your primary email from being flooded by motion detection alert emails. It is highly recommended that you do not forward your new email alert account to your primary account until you are satisfied with the sensitivity settings and frequency of motion alerts.

Note: Before setting up Email Alerts, motion detection must be enabled for Email Alerts to go through. For more information on motion detection setup, please click here. Also note that, The options for "Motion Detection Snapshots" and "Email Notifications" must be enabled as well.

Currently, email notifications are only enabled for snapshot images and will not send any motion detected video to the designated email address. Additionally, selecting this option will not save motion detected snapshots to your Zencam Cloud account or MicroSD card. If you would like to proceed with Email Alerts setup, please follow the step by step instructions set provided below.

Step 2: Once you are logged into your camera, please select the settings (gear wheel) icon in the upper right hand corner.

Step 3: In the settings menu, please tap on the "Email Alerts" tab at the bottom on the menu.

Step 4: In the Email Alerts menu, please first choose your email provider. In this case, we are using Gmail.

Step 5: Once the email provider is selected, the app will then automatically import the correct SMTP Server, port number and Authentication for your specific email provider. You will then input your email address in the "Username" field, your email address password in the "Password" field, and in the "Sender" field you will put your email address in as well.

Step 6: Once this information is input into your app, we can then input the recipients. There can be a total of 6 total recipients max to receive alerts for your camera however, for this example we are just setting up one. Please enter the email address of the recipient who will be receiving the alerts and then press the "+" icon to add it to your recipients list. Once this is complete please press "Save" to save your email alerts settings.

Other email SMTP server Information provided below:

Gmail has the SMTP server "smtp.gmail.com" (without quotes) and will use port 465 with SSL encryption and port 587 with TLS encryption. Please note that with Gmail you will need to allow less secure apps to connect in the Gmail account options.
For details on allowing less secure apps to connect see Option 2 in this link.

Microsoft Live & Hotmail have the SMTP server "smtp.live.com" (without quotes) and will use port 25 with TLS encryption, port 465 with SSL encryption, and 587 with TLS encryption.

Yahoo has the SMTP server "smtp.mail.yahoo.com" (without quotes) and will use port 465 with SSL encryption, and port 587 with TLS encryption.

Comcast has the SMTP server "smtp.comcast.net" (without quotes) and will use port 465 with SSL encryption, and port 587 with TLS encryption.
Note: If your email service provider is not included in this list, you can simply Google the following and find the information you need: "*email provider* + SMTP + setup".

If your email information is not listed above, please use this link for a list of more common SMTP email settings. https://www.arclab.com/en/kb/email/list-of-smtp-and-pop3-servers-mailserver-list.html

For further assistance you may submit a ticket via the button below the comments on this page or you may contact us at: 888-212-7538

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